Keynotes & On-site Workshops for Associations, Corporations and Sales Meetings featuring Nancy Friedman, The Telephone Doctor. Each program in this comprehensive, five-part series addresses multiple customer service related issues. These snappy, bite-size videos and e-learning courses explore how you can put the service back into your customer service. 32 Video Lessons. Customer service training videos Help your team brush up on their customer service skills with these fun videos aimed at improving social skills and enhancing customer communication. Use these affordable high quality training DVDs to teach employee phone skills and customer service. Free Download: 50 Customer Service Training Activities for Live Chat and Telephone Teams. Learn the do’s and don’ts of how to communicate over Email. Effective training to develop this skill requires extensive role playing and feedback from a coach who has a good ear for hearing the customer… Email Skills. Training videos are available / deliverable via: Streaming (Pay-Per Learner), DVD's with Facilitator Materials, Digital Videos on USB Flash drive… Learn why customers cancel and how to save them. Each of our 32 video lessons covers a different aspect of Phone … On-Site Customer Service Training Workshops. Short bite-sized customer service video lessons covering every aspect of Customer Service training. Visit www.nancyfriedman.com for full details. Learn how to turn Disappointed Customers into Satisfied Customers. From dealing with an irate customer to learning how to handle an overly talkative customer… From creating a great first impression and transferring a call effectively through to controlling the conversation, the depth of your phone skills will affect on your customer. Learn how to turn Anxious Customers into Happy Customers. Dealing with angry callers can be a burdensome part of your job. Therefore, one of the first steps to achieving effective customer service by phone is having trained employees that possess specific skills necessary when dealing with customers. LEARN MORE. Its unique nature calls for a unique approach. Discover how trust is earned, the reasons it falls apart and how it’s regained. While a phone call can feel like you’re talking directly to someone, it lacks the visual feedback of face to face contact. The Top 5 Customer Service Training Videos on YouTube 1. Trusted by over 30,000 HR leaders & trainers, these skill-driven videos will add instant credibility and proven content to your next customer service workshop, staff meeting or training session. What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple … 40 min Training Time. Request a demo code. The phone is one of the oldest and most personal customer service channels. This is a great tool specifically for technical … Never interrupt. Learn the fundamental Restaurant Customer Service skills. Watch Anywhere, Anytime. Learn how to deliver great customer service to co-workers, suppliers and others. Discover the techniques you can use to confidently converse with customers. We feel this series provides the best call center training money can buy. Premium customer service means focusing on every customer experience, including over the phone. Despite popular belief, the phone is still the preferred method for customer service. If you wish to change your cookies options, you can manage this in your browser settings, however, this may affect site functionality. Your team can work … All Customer Service / … © Canity - a product of Messages On Hold Australia Pty Ltd | All Rights Reserved | ABN: 47 009 438 528 |. 512-402-5963 What do you do when your customer has a problem? Customer Service DVDs A proven series of skill-driven training videos which cover the spectrum of customer service, customer success, client retention, help desk, telephone training and call center … Some customer service professionals seem to have a natural instinct for this, but with effective training and reinforcement, this is a skill that can be learned. Learn the do’s and don’ts of Business Phone Etiquette. Learn to differentiate between different customer personality types. Learn the skills you need to choose the right Customer Service candidate. Learn what hazards are and how to spot them. Learn strategies to keep your video conferencing productive and respectful. In this hilarious clip from the movie The Internship, a group of students take part in customer service phone training where their customer service phone … Learn to identify, deal with and report inappropriate Workplace Behaviours. Learn how to professionally handle Rude Customers. Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock hidden potential. Learn the fundamentals of customer service in a retail setting. http://www.engvid.com/ Do you work in customer service? By continuing to browse or by closing this banner, you consent to the use of cookies. Funny Customer Service. Falling Down – I want breakfast. Handpick Your Training Modules Explore 400+ video lessons. Training videos covering telephone courtesy by Kantola Productions. Order the Complete 12 DVD Telephone Doctor Customer … 5114 Balcones Woods Dr. Suite 307, #331 Austin, TX 78759 CALL NOW! How to Provide Extraordinary Service A proven series of skill-driven training videos which cover the spectrum of customer service, customer success, client retention, help desk, telephone training and call center skills. Start by training your team member from the beginning of a call. LEARN MORE. Canity has a library of hundreds of bite-sized training videos covering the fundamentals of Customer Service through to deeper concepts that will take your team to a new level. The Six Steps in a Successful Tech Support Session. CRM Learning's large selection of customer service training videos cover all aspects of representing the organization, including handling difficult customers, solving problems, providing stellar service over the phone, and more. Learn the skills you need to professionally Deal with Difficult Customers. One of my favorite movies. Learn how to embrace and maximise Happy Customers. It can be hard not to do this, but train your … Different aspect of phone … training Videos on YouTube 1: 47 438! Work … 5114 Balcones Woods Dr. Suite 307, # 331 Austin, 78759! Every aspect of phone … Funny customer service to co-workers, suppliers and others training materials to improve customer.... 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